TROUBLESHOOTING

Pigment Rejection
It’s critical to recognize that your client may reject the pigment in some instances. We’re
not talking about fading here; we’re talking about complete pigment loss. Every permanent makeup artist will come upon this at some time during their career. Let’s look at some of the reasons why this can happen, and then what you can do to avoid having to return a client’s money when it’s not your fault.

Pigment rejection may be due to:
The client’s experience is just the typical part of the healing process.
Keep in mind that some pigment loss is a typical component of the healing process! This is why a consultation is necessary so that you can fully explain the technique to the customer before they consent to it. Before the 6 week touchup, the best case scenario is that around 85% of the pigment is retained.

The client may have an infection
An infection of the skin causes the pigment to be pushed out, which can lead to
scarring and other issues. If the client feels they may have an infection or some underlying health problem that could affect their immune system or healing process,
make sure they are aware of the risk of pigment rejection. Ask the questions if they do
not disclose any difficulties on their health intake form. A sensitivity or allergic reaction to the pigment is another possible issue that is unrelated to an infection. Sensitivities or allergies can function like an infection, causing the body to reject and push out the pigment. Ensure that the client is aware of this.

Did you make the microblading strokes deep enough?
To achieve long-term benefits, you must enter the dermal epidermal junction. It’s the
sweet spot when only a speck of blood appears. As the technician, you can practically feel and hear the skin opening. If the wounds only get into the superficial epidermal layer, the pigment or dye will be pushed out by the body and will not take. You’ll know you’ve reached the appropriate depth when you hear a distinct “tearing” sound in the skin. (This is usually the case with Microblading, but when the needle breaks through the current layer of skin with machine work, you can hear a similar sound.)

The client didn’t follow the strict aftercare instructions
It is absolutely vital that the client follows the aftercare instructions, and interfered with
the healing process. Picking off the scabs will prematurely pull the pigment out of the well we formed, giving the impression that the process failed. If the client has a tendency to pick at their scabs or has a tendency to toughen their face, moist healing is the ideal option. It’s vital to remember that skin itches as it heals, so take precautions to avoid itching and plucking.

The client has oily skin
Some people naturally produce more oils than others, but the crucial thing to
remember is that the oil may push out the pigment, resulting in less-than-desirable pigment retention. If you feel the client has extremely oily skin, make sure to inform
them that there is a potential of pigment rejection so they can decide whether or not
the operation is worth it. In most circumstances, surplus oil production can be dealt with without affecting the outcomes. It’s important to remember that some pigment loss is normal (but it should not exceed 30 percent).

The wrong colour pigment was used
Using the incorrect colour can alter the appearance of the finished output, turning
some colours grey and, in some situations, reddish. If this occurs, the pigment may have taken, but it may appear lighter than typical, making the client believe it did not.
Choosing the proper pigment, trying it on skin for undertone hue, and making sure it’s a
suitable match for when it fades are the most important steps. Also keep in mind that colour does not lift colour, so if you’re treating previously treated brows, eyes, lips, or scalp and want to lessen the pigment, you’ll need to do a removal first. If you’re working on skin that’s already been treated and the client wants to go darker, you should be able to utilise a darker pigment without any problems. If the present colour on the skin has undesired undertones, make sure to choose a pigment that will help to cancel out those undertones.

In the event of pigment rejection, the more information you disclose in your client consultation, the less likely you are to have to return a client’s money. Making them aware that you cannot always manage lost pigment, particularly in the case of unknown health factors that cause pigment loss. Make them aware of your skill set and understanding of how to avoid pigment rejection so that if this happens, they will recognize that it could be their fault. You can guarantee your work based on known criteria that you can control, but you can’t guarantee it based on unknown circumstances. After discussing the possibility of pigment rejection, make sure they sign their intake paperwork.