A consultation is a one-to-one talk with your client. Here you will find out very important and confidential information that will help you to advise and give clients the best treatment.
Always introduce yourself to your client. The consultation is often carried out in the room in which you are working and should be carried out before the client gets undressed in case there is any reason that they cannot be treated.
It is extremely important to have a full consultation with your client prior to treatment to enable you to plan the appropriate treatment. During the consultation, you must check for contraindications, answer any questions the client may have, find out client’s expectations and discuss treatment options.
In addition to a professional education we recommend to create adequate client/patient records to identify the type & nature of the clients brows and the service provided to the client (inclusive clients signature). Keep in mind: written and photographic records needs to be stored in a way that ensures the privacy of the client. (Please find attached a sample of a clients record card.)
Approximately 5-10 minutes should be allocated to carry out the initial consultation. Ideally you should be sitting face to face or next to your client to create an open atmosphere. Avoid barriers such as a couch or a table coming between you. Holistic treatments treat the individual as a whole, taking into consideration general well-being, i.e. health, emotional, physical and mental states. You need to explain carefully to the client why you are carrying out a consultation. Use open questions to tactfully encourage the client to give you information that you need rather than interrogating them and asking lots of direct and often personal questions. Use the record card as a prompt rather than a list to tick off.
During a consultation, it’s important to remember that every client will have different needs and wants. One client may prefer a subtle and natural look, whereas another client will prefer a dramatic and very noticeable look. You must remember that you are the professional, and you are the one who makes the final decision to combine their ultimate wish with your abilities.
During the consultation:
- Establish the client’s usual routine
- Explain the benefits of the treatment to the client
- Establish the requirements for the treatment and what the client is hoping to achieve
- Analyse the brows
- Discuss shape, colour and patch testing & recovery
- Fill in a record card, making note of relevant information (this will especially come in handy with repeat clients you may have, particularly if you build up a large client base it is a quick and easy way to see what you have previously provided for the client)
- Discuss costs
- Discuss any changes the client may need to make to their usual routine
- Discuss aftercare
During the consultation, ask the client to fill out a Client Record Card, Consent Form and Medical History Form. The following information will determine if your client is a candidate for microblading. Failure to carefully consult with each and every client can result in dissatisfaction, allergic reactions, and/or client inflicted damage. Always fill out and review your client consent form carefully. The client consultation is the most important part of your service.
Microblading is typically a 2 session process, with the original procedure and the touch- up procedure, however a third session may be required. It’s critical that the client understands that there will be a healing process, and that you notify them that the quality of the outcome is contingent on adequate aftercare. If the operation region does not heal adequately, it might result in swelling, redness, itching, discomfort, and infection. However, following a proper surgery, it is typical for the skin to be red and swollen, which can range from minor to severe edoema depending on skin sensitivity. The brows will appear significantly darker in the first few days, and it will take about 10- 12 days for them to fully recover. The skin’s surface will be disrupted at a microscopic level, similar to the body’s natural healing process. It is critical to instruct the client on how to maintain the area. They should not pick at the spot or irritate it. This can result in scarring and colour pigment loss. Excessive sun exposure and extremely hot surroundings, such as saunas or sports activities, should be avoided by the client. It will appear as if the area has lost pigment once it has cooled down. This is entirely typical, depending on how the client treated the area during the aftercare process.
The following information should be recorded for all clients:
Personal details: Full name, address, contact number, GP’s name and address.
A detailed medical background including:
Specific contra indications – These should be noted accordingly. You will probably find as you go through that the client will lead you rather than you having to read off a list, as this can be quite unnerving for the client.
Medication – What medication are they taking and for what condition? If a client is taking medication it will give you clues to their health. Are they consulting a GP on a regular basis or under a consultant and if so for what condition? If so you may need to check further their suitability for treatment.
Have they had recent surgery? – You will need to consider scar tissue, and there may be post – operative precautions you need to take. Many people find it takes a while to get anaesthetic out of their system and may feel low.
Life changing illnesses – Includes: arthritis, cancer, any disablement, AIDS, epilepsy, diabetes, stroke and depression.
Accidents – What implications do these have? Have they had to have surgery? Do they need referral to other professionals? Will your treatment plan need adjusting?
- Physical fitness – How fit is the client? A client may think they are fit and many will say they are fitter than they really are. A resting pulse will give you a guide.
- The client’s occupation and lifestyle – These factors will give you a rough indication of free time and budget to consider before negotiating a treatment plan. This information will give you clues as to where the client may have stress and muscular tension.
- Life changing conditions – Includes: puberty, pregnancy, menopause, retirement, bereavement, divorce and any illness.
- Hobbies – It may be useful to find out the client’s interests, this will also give you an idea of levels of activity and spare time.
- Personality, temperament and emotional state – Not the sort of question you can ask but you can make a mental note of it. These factors will help to indicate which oils or zones to work on further.
- Disclaimer and date – Always add a disclaimer and the client’s signature to verify that the information the client has given you is, to the best of their knowledge, true and correct.